This policy applies to the website operated by MRM Techsol ("we", "us"). It describes our practices for business enquiries and website visits.
1. Information we collect
When you submit our contact or consultation forms, we collect the information you provide, such as:
- Name, company name, business email address and phone or WhatsApp number
- Country, company size, industry and details about your project or requirements
- Preferred meeting date, time and timezone for consultation requests
- Your consent to be contacted about your enquiry and the time it was given
We also process limited technical information: the page from which a form was submitted, marketing campaign parameters in the link you used (for example utm_source or utm_campaign), cookies required for the website to function, and a one-way hashed identifier derived from your network address, used only to detect duplicate or abusive submissions.
2. How we use your information
- To respond to your enquiry and arrange consultations
- To prepare proposals and manage our business relationship with you
- To understand which content and campaigns bring enquiries, in aggregated form
- To protect our forms against spam and abuse
We do not sell personal data. We do not use the information you submit for unrelated purposes without your permission.
3. Legal basis
We process enquiry data on the basis of your consent given in the form and our legitimate interest in responding to business enquiries and operating a secure website. You may withdraw consent at any time by contacting us.
4. Sharing
Your information is stored in our business systems and accessed by staff who need it to respond to you. We may use service providers for hosting and email delivery who process data on our behalf. We may disclose information where required by law.
5. Retention
We keep enquiry information for as long as needed to handle your enquiry and any resulting business relationship, and for a reasonable period afterwards for record-keeping, unless you ask us to delete it and no legal obligation requires us to keep it.
6. Cookies
The website uses cookies that are necessary for it to work (for example session and security cookies) and cookies that record campaign parameters and visits so we can understand how visitors find us. You can control cookies through your browser settings.
7. Security
We apply reasonable technical and organisational measures to protect personal data, including access controls in our systems. No method of transmission or storage is completely secure, but we work to protect the information you share with us.
8. Your rights
Depending on applicable law, you may have the right to access, correct or delete your personal data, object to or restrict certain processing, and withdraw consent. To make a request, contact us using the details below. We may need to verify your identity before responding.
9. International transfers
We serve clients in several countries, so your information may be processed outside your country of residence. Where this happens, we take reasonable steps to keep it protected.
10. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
11. Contact
For any question about this document, contact us at info@mrmtechsol.com.