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Sales solution

Customer Credit Control

Live credit exposure from receivables and un-invoiced orders, with limits, overdue rules and finance approval for exceptions.

The problem

What organisations struggle with

Sales teams confirm orders without seeing what the customer already owes, and credit checks based on invoices alone ignore orders that are confirmed but not yet invoiced.

The solution

How we solve it in Odoo

A credit profile per customer that calculates real exposure from outstanding receivables and un-invoiced sales orders, applies limits and overdue rules at confirmation, and routes exceptions to finance for approval.

Workflow

How the process flows

A simplified representation of the end-to-end workflow.

  1. 1 Order created
  2. 2 Exposure calculated
  3. 3 Limit checked
  4. 4 Approval if exceeded
  5. 5 Order confirmed

Key features

What the solution includes

  • Credit exposure from receivables plus un-invoiced sales orders
  • Configurable credit limits per customer
  • Overdue-based blocking rules
  • Finance approval requests for exceptions
  • Scheduled recalculation and alerts
  • Credit history on the customer record

Odoo applications

  • Sales
  • Accounting
  • Contacts

Integrations

  • Email notifications

Built on MRM modules

  • Advanced Credit Control

Business benefits

The value for your organisation

Reduced bad debt

Risky orders are stopped before delivery.

True exposure

Commitments are visible, not only invoices.

Controlled exceptions

Finance approves overrides with a record.

Aligned teams

Sales and finance share the same figures.

Related services

Services that deliver it

See also

Case studies and related solutions

MRM product

Universal Multi-Level Approval Engine

Productised for Odoo 19 Community and Enterprise

A configurable approval framework that attaches to any Odoo model, replacing hard-coded approval levels with configuration.

  • Odoo 19
  • Python
  • OWL
Read case study

Let's talk

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Let's discuss your requirements, your current systems and what you want to achieve.