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Integrations solution

SMS & WhatsApp Notifications

Gateway integrations that send templated SMS and WhatsApp messages on receipts, reminders, approvals and management updates.

The problem

What organisations struggle with

Customers and managers expect timely updates on their phones, but sending messages manually is inconsistent and leaves no record.

The solution

How we solve it in Odoo

Connectors to SMS and WhatsApp gateway APIs with message templates, queues and logs, triggered by business events such as payments received, upcoming instalments or pending approvals.

Workflow

How the process flows

A simplified representation of the end-to-end workflow.

  1. 1 Business event
  2. 2 Template rendered
  3. 3 Gateway API
  4. 4 Delivery logged

Key features

What the solution includes

  • SMS gateway configuration with HTTP API methods
  • Message templates with record placeholders
  • Queue and history of sent messages
  • Receipt and instalment reminder messages
  • WhatsApp messages for payments and approvals
  • Scheduled management summaries such as sales status

Odoo applications

  • Discuss
  • Accounting
  • Sales
  • Contacts

Integrations

  • SMS gateway APIs
  • WhatsApp Business API providers

Built on MRM modules

  • SMS Client
  • ISMS Integration Gateway
  • WhatsApp Odoo Integration

Business benefits

The value for your organisation

Timely communication

Messages sent when events happen.

Consistency

Approved templates every time.

Traceability

Delivery history in Odoo.

Faster approvals

Approvers informed immediately.

Related services

Services that deliver it

See also

Case studies and related solutions

Client delivery

Enterprise Property Sales & Collections Platform

Real estate developers, Dubai (names withheld)

A property management, sales and collections platform on Odoo covering units, bookings, SPAs, payment plans, PDCs, penalties, commissions and portals.

  • Odoo 12 to 19
  • Python
  • PostgreSQL
Read case study
Integrations

Payment & Banking Integration

Bank API statement retrieval, online payment in portals and payment links for invoices and instalments.

View solution
Integrations

ERP API & CRM Integrations

REST APIs for partner systems and synchronisation with Zoho CRM, Google Sheets and external property data sources.

View solution

Let's talk

Need an Odoo solution tailored to your business?

Let's discuss your requirements, your current systems and what you want to achieve.