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Odoo apps consultancy

Helpdesk, Repair & Maintenance Apps

Service businesses need every request tracked from first contact to resolution and invoice. We implement helpdesk, repair and maintenance apps on Odoo Community or Enterprise and connect them to stock, timesheets and billing.

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Business challenges

Problems these apps solve

  • Support requests arrive by email and phone without tracking
  • Service level commitments are not measured
  • Repair jobs lack inspections, parts tracking and costing
  • Returns and warranty claims are handled manually
  • Equipment maintenance is reactive

In this area

63 apps we implement and support in this area.

Capabilities & workflows

What you can achieve with Odoo apps

Helpdesk & customer support

32 apps

Website and email tickets, teams and escalation, SLA policies and analysis, knowledge base and canned answers, customer signatures and photos, ticket merge, timesheets and expenses on tickets, and ticket dashboards.

Typical workflow

  1. 1 Ticket created
  2. 2 Assign team
  3. 3 Track SLA
  4. 4 Resolve
  5. 5 Customer confirms
Apps in this capability (32)

  • All In One Helpdesk

    A configurable helpdesk with ticket stages, teams, email aliases, email templates and customer portal, suitable for Odoo Community.

    • Tickets, stages and teams
    • Email alias and templates
    • Customer portal

  • Asset/Equipment for Helpdesk Support System

    Lets helpdesk users request equipment needed to resolve a ticket.

    • Equipment requests
    • Linked to tickets
    • Equipment tracking

  • Bundle of Website Helpdesk Support Ticket

    A bundle of helpdesk apps covering website tickets, SLAs, expenses, timesheets and reports.

    • Helpdesk suite
    • Website tickets
    • Single installation

  • Canned Forms / Survey Forms for Helpdesk Ticket

    Sends predefined forms or surveys from tickets to collect information from customers faster.

    • Canned forms
    • Surveys on tickets
    • Agent productivity

  • Employees Availability for Helpdesk Tickets

    Shows which support employees are available before assigning tickets.

    • Agent availability
    • Better assignment
    • Workload balance

  • Helpdesk Analytic Cost and Revenue Analysis

    Analyses cost and revenue of support tickets by analytic account.

    • Ticket cost and revenue
    • Analytic accounts
    • Support profitability

  • Helpdesk Domain Restriction

    Warns or blocks tickets from restricted email domains.

    • Domain blocklist
    • Warning on entry
    • Spam reduction

  • Helpdesk Enterprise

    A full helpdesk with ticket stages, teams, chatter, email templates and portal, for organisations needing Enterprise-style support management.

    • Ticket management
    • Teams and stages
    • Email and portal

  • HelpDesk Service Level Agreement

    Defines service level agreements per team and tracks tickets against SLA targets.

    • SLA levels
    • Team SLAs
    • Deadline tracking

  • HelpDesk Service Level Agreement Analysis

    Analyses SLA performance, comparing estimated hours with time consumed and delays.

    • SLA analysis
    • Hours consumed
    • Delay reports

  • Helpdesk Support Ticket by Helpdesk Team

    Shows support teams on the website so customers raise tickets with the right team.

    • Team selection online
    • Ticket routing
    • Faster response

  • Helpdesk Support Ticket Locking System

    Lets users lock a ticket for a period so only they can update it.

    • Ticket locking
    • Time-limited lock
    • Avoid conflicting updates

  • Helpdesk Team Email Alias

    Assigns an email alias to each helpdesk team so incoming emails create tickets for that team.

    • Alias per team
    • Automatic team assignment
    • Email-to-ticket

  • Helpdesk Ticket Scan and Upload Photo by Customer

    Lets customers scan and upload images to their tickets from the portal.

    • Photo upload in portal
    • Mobile scanning
    • Ticket evidence

  • Helpdesk Time Slot Report

    Reports when tickets are raised by time slot to plan staffing.

    • Time slot analysis
    • Ticket volume
    • Staff planning

  • Helpdesk Working Hours/Time and Upcoming Holidays

    Shows helpdesk working hours and upcoming public holidays to customers and agents.

    • Working hours
    • Holiday calendar
    • Customer expectations

  • Knowledge Base for HelpDesk Support Ticket

    Builds a question-and-answer knowledge base for support tickets.

    • Knowledge articles
    • Q&A for tickets
    • Faster resolution

  • Knowledge Base Pro

    A wiki-style documentation tool inside Odoo, similar to Confluence or Notion, for internal and customer-facing knowledge.

    • Wiki pages
    • Structured documentation
    • Internal and public articles

  • KnowSystem: Knowledge Base System

    Builds a structured knowledge base with revisions for internal and external use.

    • Knowledge articles
    • Revision history
    • Internal and portal access

  • Maintenance Request from Helpdesk Support Ticket

    Creates maintenance requests directly from helpdesk tickets.

    • Maintenance from ticket
    • Equipment link
    • Printable request

  • Merge Helpdesk Support Tickets and Issues

    Merges duplicate helpdesk tickets into one.

    • Ticket merge
    • Messages combined
    • Less duplication

  • Occasional Agents on Helpdesk Tickets

    Adds occasional agents to tickets so other staff can help on specific cases.

    • Occasional agents
    • Ticket collaboration
    • Access control

  • Parent Child Support Tickets

    Creates child tickets under a parent ticket for complex cases.

    • Parent and child tickets
    • Split work
    • Overall status

  • Reassign/Escalate Helpdesk Support Ticket Team and Responsible

    Reassigns or escalates tickets to another user or team with email notification.

    • Reassignment
    • Escalation
    • Email notification

  • Service Level Agreements to Customer for Helpdesk/Support

    Creates customer SLA contracts that are printed, sent and agreed with the customer.

    • Customer SLA contracts
    • Print and send
    • Agreed levels

  • Signature of Customer on Helpdesk Ticket

    Lets customers sign helpdesk tickets in the portal to confirm resolution.

    • Customer signature
    • Portal sign-off
    • Resolution evidence

  • Solution Answer for Helpdesk Support Ticket and Issue

    Records the solution on a ticket and shares it with the customer by email and portal.

    • Ticket solutions
    • Send to customer
    • Portal view

  • Submit Expenses for Helpdesk Tickets

    Lets support staff submit expenses against tickets for reimbursement.

    • Expenses on tickets
    • Reimbursement
    • Ticket cost

  • Ticket Email Auto Notification - Helpdesk Support

    Sends automatic emails to customers when tickets move between stages.

    • Stage-based emails
    • Auto-responder
    • Customer updates

  • Ticket from CRM Lead/Opportunity

    Creates support tickets from CRM leads and opportunities.

    • Ticket from CRM
    • Linked records
    • Sales to support

  • Tickets Volumn Trends for Helpdesk Support System

    Shows ticket volume trends over time for the helpdesk.

    • Volume trends
    • Period comparison
    • Helpdesk reporting

  • Website Helpdesk Support Ticket/Issue Management

    Manages customer support tickets from the website with portal, timesheets and billing for support.

    • Website tickets
    • Timesheets
    • Support billing

Repair, RMA & maintenance

31 apps

Machine and equipment repair requests, inspections, job cards and cost sheets, parts from stock and requisitions, customer portals, RMA and warranty claims, and preventive equipment maintenance.

Typical workflow

  1. 1 Request
  2. 2 Inspect and estimate
  3. 3 Approve
  4. 4 Repair with parts
  5. 5 Invoice and close
Apps in this capability (31)

  • Account Asset Maintenance Management

    Manages maintenance of fixed assets with approval, start and completion steps.

    • Asset maintenance
    • Approval flow
    • Maintenance history

  • Construction and Contracting with Equipment & Maintenance

    Links equipment maintenance with construction job orders and projects.

    • Equipment on jobs
    • Maintenance link
    • Project integration

  • Construction Contracting MRO with Equipment and Maintenance

    Maintenance, repair and operations for construction equipment.

    • Construction MRO
    • Equipment repair
    • Maintenance plans

  • Equipment and Maintenance Request for Job Work Order

    Requests equipment and raises maintenance requests from job and work orders.

    • Equipment requests
    • Maintenance from job orders
    • Job equipment

  • Equipment Repair for Construction and Job Contracting

    Manages repair orders for construction equipment and machines.

    • Equipment repair orders
    • Construction jobs
    • Repair costs

  • Equipment Request & IT Operations

    Lets employees request hardware, software and other equipment from HR or IT.

    • Equipment requests
    • IT operations
    • Approval and issue

  • Job Card

    Creates job cards for workshop or service jobs with tasks, materials and time.

    • Job cards
    • Materials and time
    • Job status

  • Job Card Portal for Customer

    Shows job cards to customers in the portal, with customer signature.

    • Job cards in portal
    • Customer signature
    • Progress visibility

  • Job Card Reports

    Analysis reports for job cards, instructions, cost sheets and requisitions.

    • Job card analysis
    • Cost sheet reports
    • Requisition reports

  • Job Cost Sheet for Machine Repair Works/Jobs

    Creates job cost sheets for machine repair jobs.

    • Repair job costing
    • Material and labour
    • Profitability

  • Job Inspection for Machine Repair Requests

    Adds an inspection step to machine repairs.

    • Repair inspection
    • Checklist results
    • Quality control

  • Job Order / Work Order Inspection

    Inspects job orders on construction and contracting projects.

    • Job inspections
    • Results recording
    • Quality assurance

  • Machine Reapir Inspection Portal for Customer

    Lets customers view machine repair inspections in the portal.

    • Inspection in portal
    • Customer visibility
    • Transparency

  • Machine Repair & Equipment Maintenance Integration

    Links machine repair requests with equipment maintenance.

    • Repair and maintenance link
    • Equipment history
    • Integrated service

  • Machine Repair Bundle

    A bundle of machine repair apps covering requests, diagnosis, costing, inventory and inspections.

    • Repair suite
    • Costing and inventory
    • Single installation

  • Machine Repair Integration Stock Inventory

    Issues parts from stock for machine repairs.

    • Parts from stock
    • Stock moves per repair
    • Inventory accuracy

  • Machine Repair Integration with Material Requisition

    Creates material requisitions from machine repair requests.

    • Requisition from repair
    • Approval
    • Purchase or transfer

  • Machine Repair Management

    Manages machine repair requests submitted from the website through to repair and invoicing.

    • Online repair requests
    • Repair workflow
    • Invoicing

  • Machine Repair Management-All types of Product/Machine

    A repair workshop solution for any product or machine with diagnosis, work orders and operations.

    • Diagnosis
    • Repair work orders
    • All product types

  • Machine Repair Request Import from Excel

    Imports machine repair requests from Excel.

    • Repair request import
    • Bulk creation
    • Excel template

  • Machine Repair with Employee/User Expense Claim

    Lets employees claim expenses incurred on machine repairs.

    • Expenses on repairs
    • Reimbursement
    • Repair cost

  • MRO Equipment Maintenance Management

    Maintenance management with maintenance plans, checklists, material requisitions and job orders created from maintenance requests.

    • Maintenance plans
    • Checklists
    • Requisitions and job orders

  • Product Warranty Management , Product warranty registration, Product Warranty Cl

    Registers product warranties and handles warranty claims.

    • Warranty registration
    • Warranty claims
    • Expiry tracking

  • Repair for Construction and Contracting

    Links repair requests with construction job orders.

    • Repair on job orders
    • Construction repairs
    • Cost tracking

  • Repair Management

    A complete repair management solution from intake and diagnosis to repair, parts, billing and delivery.

    • Repair intake
    • Diagnosis and parts
    • Billing and delivery

  • Return Material Authorization Management

    Lets customers raise return authorisations from the portal and manages repair, scrap or replacement.

    • Portal RMA requests
    • Repair, scrap or replace
    • Return tracking

  • Return Merchandise Authorization

    Processes product returns and exchanges, including online RMA requests.

    • Returns and exchanges
    • Website RMA
    • Approval workflow

  • Sales Estimate from Machine Repair Request

    Creates sales estimates for machine repair requests.

    • Repair estimates
    • Customer approval
    • Quotation flow

  • Website Product Warranty And Policies

    Shows product warranty and policy information on shop product pages.

    • Warranty on product page
    • Policy information
    • Customer clarity

  • Website RMA - Return Orders Management

    Lets customers create return orders from the website and manages the RMA process.

    • Online return orders
    • RMA processing
    • Status tracking

  • Work Order Inspection for Job Costing

    Manages inspections of work orders on job costing projects.

    • Work order inspection
    • Job costing link
    • Quality records

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Our consultancy

How we implement these apps

  1. 01

    Requirement fit

    We map your process to the right apps and standard Odoo features, and identify gaps early.

  2. 02

    App evaluation

    We review functionality, Odoo version, dependencies, edition (Community or Enterprise) and compatibility with your existing modules.

  3. 03

    Solution design

    We design how the apps, standard Odoo and any custom modules work together, so data and processes stay consistent.

  4. 04

    Installation & configuration

    Staging installation, configuration, access rights and test data on your own database.

  5. 05

    Integration & customisation

    We connect apps with your other modules and systems and extend them in separate modules, keeping upgrades possible.

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FAQ

Questions about Odoo apps

We advise on the right apps for your processes and take care of installation, configuration, data migration, integration, customisation, training and support.

Availability differs by app and version. We check compatibility with your Odoo version and edition and, where needed, recommend alternatives or custom development.

Yes. We extend apps through separate modules rather than editing their code directly, so updates can still be applied.

Yes. We test apps together on a staging copy of your database to make sure they work with each other and with your existing customisations.

We say so. Sometimes standard Odoo configuration is enough; in other cases a custom module is a better long-term investment than adapting an app.

Related services

Other business areas

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